http://www.kcha.co.uk/taxonomy/term/10/0 en http://www.kcha.co.uk/policies-and-procedures <br />The website contains the four most important policies affecting our tenants and applicants for housing, namely Complaints, Customer Service Standards, Lettings and Rent Arrears.<br /><br />In addition, the Tenants Handbook gives more information on how to pay your rent and what to do if you have a complaint, as well as details of how to report a repair.<br /><br />If you have any queries and cannot find the answer in any of these documents, please contact us directly.&nbsp; We will be able to deal with your query and send you further details from a longer list of policies and procedures if applicable.<br /><br /><br /> Policies and Procedures Thu, 21 Sep 2006 16:04:44 -0700