http://www.kcha.co.uk/taxonomy/term/20/0 en http://www.kcha.co.uk/how-you-can-do-it Our mission is to provide high quality permanent social housing at affordable rents, and responsive and effective services to our tenants.&nbsp; We think we are reasonably good at this, and this has been borne out by independent customer satisfaction surveys.&nbsp; However, there is certainly no room for complacency, and we are continually looking for better ways to collect feedback from our tenants and other stakeholders so as to improve our performance.<br /><br />This website describes the Tenants&rsquo; Panel we have set up to try to get our tenants to play more of a part in how we manage and provide our services.<br /><br />As a registered housing association, we are governed by a voluntary Board of Management, which sets our overall strategic objectives and monitors our performance.&nbsp; The Board also seeks to ensure that new members are recruited on a systematic and continuous basis to maintain membership at the agreed optimum level and with the rights mix of skills and experience.&nbsp;&nbsp; If you think you might be interested in joining the Board, the website tells you more.<br /><br />Last but not least, we are supported by fundraising donations from many of the Churches in Kingston and from others.&nbsp; You can read more about what we do with these contributions and how to donate if you wish. <br /><br /><br /><br /> Getting Involved Thu, 21 Sep 2006 15:56:35 -0700